Details of previous Freedom Insurance documents
If you purchased your Freedom policy prior to 07/07/2021, you will have the previous Freedom product underwritten by AXA Insurance UK plc or URV. Find details of your cover below including policy wording, cover benefits and contact details.
Policies arranged online or via Call Centre between 01/10/2020 and 07/07/2021
Silver, Gold and Platinum levels of cover underwritten by URV
Policies arranged via Call Centre - Between 15/04/2019 - 30/09/2020
Silver, Gold and Platinum levels of cover
Policies arranged online - Prior to 01/10/2020
Classic level of cover
Policies arranged via Call Centre - Before 15/04/2019
Classic level of cover
Policy details and cover benefits featured on this page are only applicable to policies purchased before 07/07/2021
If you are unsure when you purchased your Freedom policy, or which of the benefits apply to your cover; please call 01223 446 914 for further assistance.
For policies purchased online or via the call centre before 01/10/2020:
Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk
If your complaint relates to your policy, please contact Fred Chate by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.
If your query is regarding claims service or the emergency assistance service please contact:
For all claims except medical assistance claims:
Lifestyle Claim Complaints Team, 3rd Floor, Brooke Lawrence House, Civic Drive, Ipswich, IP1 2AN
If you have any cause of complaint about our use of your personal data, please contact us using the methods listed at the top of this page and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the Information Commissioner’s Office. Via Telephone: 0303 123 1113 or via Online Form: https://ico.org.uk/concerns/
For medical assistance claims:
AXA Travel Insurance Ltd, The Quadrangle, 106-118 Station Road, Redhill, Surrey, RH1 1PR, United Kingdom
If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:
Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.