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How to make a claim on your Freedom travel insurance policy


Select your policy number from the list below to contact the appropriate claims team. If you need help to identify the correct details, please contact customer service on 01223 446 914 or email services@freedominsure.co.uk with your policy number.

Select your policy number to make a claim

These details are only applicable to travel insurance policy numbers FRE-. Issued from 21/12/23, underwritten by Millstream Underwriting Limited.

Submit a claim online by visiting www.submitaclaim.co.uk/freedom. Alternatively, you can contact the claims team (Claims Settlement Agencies Ltd) on 0330 311 2629 (Option 2)

If your policy was purchased with a provider on the Just Travel Cover panel, please refer to your policy wording to find contact details for claims, medical assistance and complaints.

This information is only applicable to policy numbers beginning FREIG/, issued between 04/07/2022 and 31/07/2023. 

Contact 0330 094 6547, email travelclaims@imglobal.com or make a claim online by visiting claims.imglobal.com

This information is only applicable to SunWorld policy numbers beginning Free001-

Contact 0203 475 3630 to make a claim.