If you have any policy enquiries, then please contact us:
58 Market Square
Medical assistance whilst abroad
If you need emergency medical assistance abroad: +44 203 829 6745
You can also email: firstname.lastname@example.org
Please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk
If your complaint relates to your policy, please contact Fred Chate, Director of Freedom Insurance Services Limited, by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.
If your complaint is regarding claims service or the emergency assistance service please contact:
If your complaint is regarding gadget claims:
Taurus Insurance Services Ltd
Address: Suite 2209-2217, Eurotowers, Europort Road, Gibraltar, GX11 1AA
If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:
Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US.