Contact Us

TBC

If your policy was purchased with a provider on the Just Travel Cover panel, please refer to your policy wording to find contact details for claims, medical assistance and complaints.

This information is only applicable to policy numbers beginning FREIG/ insured by EuroIns AD. Policies issued from 04/07/2022.

Medical assistance whilst abroad

If you need emergency medical assistance abroad: +44 (0)330 094 6544

Email: 247assistance@imglobal.com 

Claims

Contact 0330 094 6547 or visit: www.imglobal.com/member/assistance/claims

You can also email: travelclaims@imglobal.com 

Complaints

Please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk

If your complaint relates to your policy, please contact  Customer Service Manager by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.

For complaints about how a claim or assistance case has been handled please contact:

Address: Quality Assurance Team, IMG Global Response, Fitzalan Court, 3rd Floor Fitzalan House, Cardiff, CF24 0EL 
Telephone: 0330 094 6547
Email: qualityassurance@imglobal.com 

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:

Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US.