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Terms and Conditions

Legal

This page tells you the terms of use which you agree to when you use www.freedominsure.co.uk

By using this website, you agree to abide by the terms and conditions. If you do not agree to these terms of use, please refrain from using our website.

You and we are free to choose the law applicable to this contract. Your contract will be governed by the law of England and Wales unless you and we have agreed otherwise.

Data protection

To set up and administer your policy, Freedom will hold and use your information about you supplied by you and by, where applicable, your medical provider. Freedom may send it in confidence for processing to other companies acting on their instructions, including those located outside the European Economic area. Further details on personal information and how we use it can be found in our privacy policy. Click here to read more.

Cancellation

Whilst we hope that you are happy with your policy, all policies have a 14 day cooling off period in which the policy may be cancelled with a full refund providing you have not travelled or made a claim. Where the premium was paid by credit card, you will be responsible for payment of any administrative or interest charges levied by the credit card provider.

Complaints procedure

Freedom Insurance Services Limited is covered by the Financial Ombudsman Service. If you have a complaint, please contact us in the first instance so that we can put things right. This does not affect your right to complain to the Financial Ombudsman Service. Further information about the Financial Ombudsman Service can be found at their website: http://www.financial-ombudsman.org.uk

If your complaint relates to your policy, please contact  Customer Service Manager by telephone on 01480 220 673 or in writing at Freedom Insurance Services Ltd., 58 Market Square, St Neots, Cambridgeshire. PE19 2AA. Please be ready to quote your policy reference number.

If your complaint is regarding claims service or the emergency assistance service please visit contact us to view the details applicable to your policy. 

If you remain dissatisfied with the outcome and you do wish to complain please forward details of your complaint, as follows:

Ask the Financial Ombudsman Service (FOS) to review your case. Their address is Exchange Tower, Harbour Exchange Square, London, E14 9SR. For enquiries and consumer helpline telephone 0300 123 9123 from a mobile or 0800 023 4567 from a landline. Further information can be found at their website www.financial-ombudsman.org.uk. FOS can only consider complaints after YOU have received a final response from US. YOU are also able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr who will notify FOS on your behalf.

Discounts and Promotions

  • Discounts and promotions are only available on Freedom branded Silver, Gold and Platinum policies.
  • Promotions and discounts are available to customers who meet the specified criteria as outlined in the promotion details.
  • Where a percentage discount (10%, 15%, 20% etc.) is promoted, the discount will automatically be applied to the premium quoted, providing the appropriate promotional code is used.
  • Promotions or discounts may apply to the 'base price' only, as outlined in the promotion details. The base price refers to the basic premium, before any additional premium is applied to cover pre-existing medical conditions or to add optional extras.
  • All promotions are exclusive to policies purchased through www.freedominsure.co.uk or via our contact centre.
  • The customer must quote the promotional code at the time of quote to qualify for the relevant discount.
  • Freedom reserves the right to modify or cancel any promotion or discount at any time without prior notice.
  • Each promotion or discount will be valid for a specified period. The end date will be clearly indicated in the promotion details. 
  • Freedom reserves the right to end the promotion or discount early or to extend it at its discretion without prior notice.
  • Promotional codes are limited to one per quote. 
  • Promotions and discounts cannot be combined with other offers, promotions, or discounts unless specified.
  • Discounts and promotions cannot be applied to existing quotes or policies.
  • Promotions and discounts are non-transferable, non-refundable, and cannot be exchanged for cash or credit.
  • All promotions and discounts are subject to product availability. We cannot guarantee an offer of insurance.
  • By participating in a promotion or using a discount code, customers agree to abide by these terms and conditions. If customers do not agree to these terms and conditions, they should not participate in the promotion or use the discount.